ACT 110+ - broken seat base

[Technology]

This is a major quality issue. I've reported to TI-Cycles after I had similar problem 2 weeks back. The seat post was replaced by them.
If your seat clamp was fixed in reverse way initially, then this is a potential candidate for the crack to occur.

I'm not sure if the poor dealer can do any bit here. Contacting the customer care with enough evidence would be helpful.

Hope you get this fixed early.

[dandekarvaibhav]

TI people are responsive to such complaints. But, "TI ke ghar mein der haibohot, bohot, bohot der hain. Par andher nahin" I will be loading a story in a weeks time in same context.

[are123]

Guys, thanks for the responses.
sorry guys couldn't get a cam to take a good pic.

Update: Dealer after checking the bike initially said , seat base is gone and has to be replaced and warranty is only from frame and seat base is not covered under any guarantee. On asking him to check with customer center , dealer spoke to herculus Area sales manager . per his response, as the damage is a welding crack ,this can be covered. And the part needs to be checked with company representatives.

current status :
left the bike with dealer ( though he offered me a temporary replacement of a seat) so that part can be checked and replaced.

next update on tuesday as the dealer is closed on Mondays.
Donot want to take dealer name as of now. will give those details after the issue is fixed.

For now felt support/service is good and fairly simple .

[MuggyMach3]

i'm sure TI will respond positively to such complaints. they are expanding their range in a big way and would like to be in their customer's good books. they are marketing GT and Mongoose bikes in India now --> Linky

[dandekarvaibhav]

Launching the models here, D. Raghuram, division president, told reporters: 'The first half sales of premium cycles this year has crossed the annual sales made last year.'


Wow! How cool is that?

[htedum]

@muggy: I saw that too, but the T&T site doesn't have any specifics on models.

[MuggyMach3]

@muggy: I saw that too, but the T&T site doesn't have any specifics on models.

true. there's a new BSA Go showroom at Rajajinagar (17th cross and Rajkumar Road junction. used to be Aditya Automation Kinetic Honda showroom). will drop in a take a looksy but going by that article,

The GT range of cycles are priced between Rs.17,000 and Rs.27,000. The Mongoose range is sold at Rs.10,000 to Rs.25,000.

i guess they are only selling their entry-level and lower mid-range models

[are123]

hi all,
just spoke to dealer over phone. now he says the seatpost is not covered under any warantty and they will not replace it.
I have asked the dealer to reply me over an email about the cost.
Will update you once i get more info on it.

NOW STARTS THE TROUBLE !!!!

[shubhamAT]

Looks like you have to name the dealer now. Is he on this forum?

[MuggyMach3]

have a conference call with the dealer and the Hercules ASM. let them fight about it.

Donot want to take dealer name as of now. will give those details after the issue is fixed.

now is it time to reveal the dealer's name?

[are123]

@shubhamAT,
ye looks like its the TIME. will wait for his email and post you details.
anyways its BSA GO showroom.

if the dealer is in this forum . he could easily notice this thread , as i sent him same pic over an email.

[are123]

[quote="MuggyMach3"]have a conference call with the dealer and the Hercules ASM. let them fight about it.

i donot know what ASM told exactly, dealer just passed the info to me . now need to directly talk to customer care.
just waiting for dealer to send me clear communication that seat post is not covered under warranty.

[TribalBoy]

OK, I think its time to talk to the customer care

They will be available till 05:00 PM.

[are123]

hmm .. dealer is still awaiting for PRICE CONFIRMATION FROM COMPANY .
looks like i will get reply only tomorrow.

[MuggyMach3]

if he is waiting for price confirmation he is expecting you to pay for it. what happened to getting it covered under warranty?