At the RTO(last month):
I had a name correction done legally, 5 years back. I have most govt. ID's except for passport in the corrected name. Went to the RTO, with all the required docs. One of the officers(read a$$hole*) who verifies and clears the paper work, simply threw the file away. I wanted to bitchslap him, as hard as i could, but couldn't
When I inquired about his sweet & polite behaviour and he say's my SSLC Marks sheet has the old name, hence fucksurd.
Clueless, I waited for 10 mins. Then there was the age old solution of "stoop, lick, beg, all at once", but this overrated sense of dignity, self respect and similar sh!t wouldn't allow me to do that.
I decided to f^<k it and come back with an RTI application to find out what the rule book says, if at all it says anything.
Just before leaving, there was another officer, and i decided to try my luck. After getting myself ready to have the file smacked at my face instead of being thrown away, i went to his table and handed over my file. I didn't utter a word, neither did he. He just signed it.
* When i had applied for an LL 3 years ago, my application was declined and It was the same guy, who declined it. I paid up and it was the very same gentleman who cleared it later. I couldn't get the DL because i was travelling and the LL had expired. I had to go through the entire drill again.
tobiastarun wrote: be polite and patient you will get what you want, at-least at the passport and RTO offices.
True, i guess At the Passport Office(last month):
I was at the final counter getting grilled by the Regional Passport Officer. There was a chappie behind me in the queue. He passed all the counters. I saw him advance until the last counter, where he was asked to comeback with more paperwork (some bank statement i guess)after spending about 5 hours. This part of the conversation, i heard:
Chappie: "I checked with your call center, they said what i carry is fine. Your website says any one of them from the given list and i have it here"
RPO Imbecile: "No in this case we do require"
Chappie: "I have been here all day, you could have declined my form and sent me back at the Application counter itself? I wouldn't have had to wait here all day to be turned down at the end"
RPO Imbecile: "No in this case we do require sir. You can raise a complaint if you want. We can't do anything here"
Chappie: *shrug & smirk* "Yes, you can't do anything"...... one of the best i have seen. He for some reason looked like clint eastwood, promise.
shankarbn wrote: how hard is it to read the rules properly and take the right documents?
Ultra hard, sometimes
However, the RPO process is really sweet when compared to other govt. establishments.